In the dynamic world of logistics, success stories are not just about numbers or contracts won; they’re about challenges faced, relationships nurtured, and the relentless drive to innovate and adapt. Here, we dive into the narratives of several independent freight agents who have carved a niche for themselves in this industry.

The Power of Relationships – Tynan Guthrie

In the logistics world, relationships reign supreme. Tynan emphasizes the significance of creating a rapport with customers, ensuring they feel valued and understood. He says, “…they make you feel right at home… I’ve got the gift of gab and I like to talk… I like working with my customers. And I like to give my customers that homey feeling and that support…”

The Recurring Business Model – Dino Del Grosso

Dino, an agent with SPI logistics, hails the power of passive income in the freight industry. The idea is simple: win a customer, move their freight, and they’ll keep coming back. Dino shares, “You get a customer, you move freight, and then they move other freight and just keep calling you. It’s like a recurring thing.”

Embracing Technological Advancements – Steve Burroughs

For Steve, success came when he embraced the latest technological advancements. Opting for a robust TMS program and aligning with a company that was on the cusp of launching new software proved beneficial. “The TMS we chose was a big factor; how quickly they pay and back office support are good,” he remarks.

The Strength in Backing – Bradley Clarke

Bradley Clarke highlights the importance of having robust backing in the freight industry. While the initial investment might seem hefty, the long-term benefits, especially when carriers recognize and prioritize your loads due to a solid market presence, can be significant. Bradley states, “You have to have a presence in the market… Armstrong, right now, is like an 800-pound gorilla… they’ll look at my load before they’ll look at somebody that doesn’t have that experience.”

The Business Model of Efficiency – Armstrong Transport Group Panelist

One panelist from the Armstrong Transport Group points out the cost-effectiveness of partnering with established entities. Rather than bearing the brunt of multiple departmental costs, having a consolidated service can save considerably. The panelist mentions, “It would cost way more than the 20-25% to provide all these services… All I focus on is sales and booking loads. That’s the key to growing your business.”


Success in the logistics world is a blend of strategy, relationships, technology, and adaptability. As these independent freight agents have demonstrated, the path to success requires persistence, a keen understanding of the market, and an unwavering commitment to excellence. Their stories serve as a beacon for aspiring agents, illuminating the path to success in the intricate world of freight logistics.

About the Author

Blythe Brumleve
Blythe Brumleve
Creative entrepreneur in freight. Founder of Digital Dispatch and host of Everything is Logistics. Co-Founder at Jax Podcasters Unite. Board member of Transportation Marketing and Sales Association. Freightwaves on-air personality. Annoying Jaguars fan. test

To read more about Blythe, check out her full bio here.